X11 Privacy Policy

Information Collected

X11 collects personal information provided during account registration, including name, email address, phone number, and local payment data involving MYR transactions. We also track device and browser information to optimize user experience and platform security.

Cookies and tracking technologies are also used to understand user interactions, improve functionality, and target relevant promotions.

Purpose of Data Use

The data we collect is used for identity verification, transaction processing, service improvements, user communication, and legal compliance. This includes providing efficient customer support and analyzing usage patterns to enhance the quality of x11’s products and offerings.

Cookies & Tracking

X11 uses essential cookies for site functions, as well as third-party cookies for analytics and interest-based advertising. You can control cookie settings through your browser, but this may affect your experience on our site.

Data Storage & Security

Personal data is securely stored using industry-standard encryption protocols and accessed only by trained staff who need it. We maintain technical and organizational safeguards to prevent loss, misuse, or unauthorized access.

X11 does not sell users’ personal data to any third parties. Information may be shared with service providers who assist with platform operations, such as payment processors and technical support, provided they comply with strict privacy policies.

User Rights

Users have the right to access, correct, or delete their personal data by contacting customer support. We will process such requests within a reasonable timeframe in accordance with applicable data privacy laws.

Policy Changes

X11 reserves the right to update this privacy policy at any time by posting the latest version on the website. Users are encouraged to check this page regularly to stay informed about how their data is handled.

Data Security & Support

We are always working to protect the security of users’ personal information. For any privacy questions or concerns, please reach out to our customer support team via the FAQ or use the details provided on our mobile site.